This policy, written by developer CelluDoulas on behalf of CelluhDoulaServices LLC, explains plainly how we gather, use and protect the private matters families share with us when they ask for doula care.
Last revised · effective 1 January 2025CelluhDoulaServices LLC is a small family care practice based at 1353 S Sunset Dr, Kaysville - 84037-9688, United States (US). The developer name behind this website and the persons providing care is CelluDoulas, a collective of doulas who believe privacy, discretion and gentle trust are as important to healing as any skill we bring to a birth room.
We offer birth doula support, postpartum home care, lactation guidance, childbirth education classes, newborn care nights and family wellness visits. Many of these services happen in private homes, which means nearly everything we learn about a family is intimate. Because of that, this policy leans toward openness. It tells a reader what happens to the personal details a family shares, what care we take, and what rights each person holds at all times.
If any sentence in this document is unclear, we welcome a direct question. The fastest route is email to direct@celludoulas.lol, and the phone line +13313193606 stays open for privacy questions at any hour. A human being, not a robot, will answer.
This policy applies to information gathered through the public website at https://www.celludoulas.lol, through direct telephone conversations, through email correspondence, through any printed intake form we hand a family, and through our in person home care sessions.
It applies whether a visitor merely browses the site or becomes a full care client. It also applies when a person calls about a sibling, visits a class, refers a friend or simply asks a lonely midnight question over the phone.
The policy does not apply to websites run by other groups. If you follow a link from our site to an outside provider, a hospital, an insurance carrier or a professional board, that outside site keeps its own rules and its own responsibilities. We encourage everyone to read the privacy words that live on those sites too.
We keep our intake surprisingly light. When a family first writes or calls we gather only enough to respond kindly and safely: a name, an email address, a phone number, a due date or a baby age, a town or district, and a short note on what kind of help is wanted.
For an active care relationship, we may also collect a home address for visits, a second contact name for emergencies, preferred languages, names and ages of children already at home, feeding plans and dietary sensitivities that shape our food help.
For billing, when services involve payment or a reimbursement claim, we ask for an invoicing address and payment method. We do our level best to collect only the facts that matter to the visit and to leave every other detail unwritten.
By the very nature of doula work we hear things that most businesses never hear: details of pregnancy, labor decisions, feeding struggles, postpartum moods, fears and grief. The law may call this sensitive or health related data. We call it the story of a family, and we treat it with that same reverence.
We collect sensitive topics only when they come up naturally in care and only to the degree needed to be helpful. We never collect them to impress or to file away curiosities. Requests for such details are limited to what a visit, a birth or a class truly requires.
Where a situation falls clearly into medicine, from a suspected infection to a mental health emergency, we gently explain our role and guide the family to a licensed clinician. Outside the narrow lanes where we are qualified, we stay humble and refer well.
The far greater part of what we know comes straight from the family, either face to face, by telephone, through a website form, or in writing over email.
Secondary and far smaller sources include a friend or partner who recommends us, a maternity provider who forwards contact details after a family gives permission, or public directories for name and address matching only.
We also receive limited technical data automatically when anyone loads our website, such as an IP address, a browser type and basic usage numbers. Those arrive in the ordinary way any website sees its visitors, and we read them only to keep the site working and to understand what kind of content families actually value.
Every piece of information a family gives us is used for one or more of these narrow purposes: to answer a first question, to schedule a call or a visit, to prepare a birth or postpartum care plan, to keep a client safe while a doula is on duty, to send receipts, to remember preferences on a return visit, and to improve our classes and materials.
We may also use contact details, sparingly, to share a birth anniversary note or to tell past families about an educational offering relevant to their growing child. That kind of note is warm, small and completely optional to receive.
We do not sell data. We do not rent lists. We do not hand names to advertisers or to any data broker, and we never would, because trust is the entire currency of our work.
When a family books care, our lawful reason for holding personal records is the contract that exists between us, fulfilled day by day through visits, classes and support calls.
Where consent is the honest foundation, such as receiving a non essential newsletter, we ask for that consent clearly and allow it to be withdrawn with a single click or a two word email reply.
Certain records, from emergency contact details to health and safety notes, are held on the basis of legitimate interests that a person would reasonably expect of a responsible doula practice, balanced always against individual privacy and overrideable by a request to remove what is not required.
Like nearly every modern service, we lean on a small set of providers to run our lives. A hosting company serves our website files and sees standard server logs. An email service helps us keep messages tidy and out of clutter folders. A scheduling tool may help families pick a time for a visit, and a payment processor handles card details without our team ever seeing those numbers in full.
Each of those vendors is chosen for a decent reputation and a privacy posture that agrees, at least in spirit, with our own. We sign agreements that remind them to use data only for the task we hire them to do.
We keep the vendor list short on purpose. The fewer hands hold a family story, the safer and more human the whole arrangement feels.
A quiet thank you is owed to the reader who bumps into this section first. Doula care centers on families that often include small children and brand new babies, and their privacy matters enormously to us.
Our website is not aimed at children under thirteen, and we do not knowingly collect names, pictures or contact details of children through the website for any marketing purpose.
In the ordinary course of home care, a parent or guardian shares the names and ages of children present so visits can be planned safely. That sharing is done by the adult in charge, and any parent may ask us at any time to keep even that to the bare minimum needed for a single visit.
Records are kept no longer than they serve a family or satisfy a legal duty. Light website inquiries are tidied away within a few months of their last conversation.
Care related notes, such as intake forms and birth support summaries, are held for a number of years after the last visit, a span that gives a family and their new provider a genuinely useful history if another pregnancy follows. After that window, notes are shredded or deleted.
Financial records may be kept longer because tax authorities require evidence of lawful trade. When any record reaches the end of its useful life, we remove it promptly and without announcement, the way one quietly closes a finished notebook.
Protection of a family story begins with ordinary prudence. Written notes stay out of public view. Laptops and phones lock within minutes, and access to digital files is limited to members of the team who honestly need it for care.
Paper intake sheets are kept in a locked cabinet in our Sunset Drive office, and any page photographed or scanned travels only over a secure encrypted connection. We keep software up to date so that known weaknesses stay sealed.
Real safety, though, is also behavioral: we talk quietly, we read records only when working and we never discuss one family in the corridor of another. Some protection is technical, and some is simply manners, and we put real effort into both kinds.
No practice that is honest about technology will promise that harm can never happen. Instead, we promise what happens if it does: we move quickly and we tell the truth.
If personal data appears to have been lost, stolen or seen by the wrong eyes, a named member of the team leads the response, limits the reach, secures the weak point and notifies every affected family without undue delay whenever there is a real risk of harm.
Where the law names an authority, such as a state data protection office, we inform that authority in the manner and timeframe expected, and we keep notes on what led to the event so the lesson is not lost when we file the lessons away.
Every person who shares their story with us holds a set of plain rights worth naming: the right to see what we hold, the right to ask for a copy we can read clearly, and the right to correct details that have gone wrong.
People also hold the right to ask for erasure where there is no legal reason to keep a record, the right to withdraw consent at any time without penalty, and the right to object to uses that rest on our legitimate interests.
These rights are exercised by a simple note to direct@celludoulas.lol or a call to +13313193606. We confirm receipt within a few working days and complete most requests within thirty calendar days, always explaining our reasoning if anything must be kept because the law insists.
Because our whole model rests on consent freely given, choice threads through every conversation. A person may decline to answer any question that feels too wide, and they may ask that their name be dropped from schedules, rooming notes or recall lists at any moment.
Families may request that a particular doula not read a written account, prefer contact by text over telephone, or ask that sensitive topics never be written down at all, relying instead on verbal memory for the visit.
Nothing about showing restraint costs a family a single hour of care. We would rather serve a need with ten fewer facts recorded than fail a person who protects their own privacy fiercely.
We practice from a home in Kaysville, within the state of Utah, so Utah law shapes some of our duties. Utah residents, in line with the spirit of modern privacy law, may hold rights to know what categories of data we keep and to ask that certain disclosures be honoured without us charging surprise fees.
Where Utah law uses terms such as controller, processor, sale or targeted advertising, we read them honestly and note that we do none of the activities that most worry people: we do not sell personal data for money or barter.
Whatever pocket of the law a reader lives in, the spirit here is identical: handle a family story gently, tell the truth about it, and hand every ounce of control back to the person the story belongs to.
Most of what we gather stays close to home and never crosses a state line. When families visit from elsewhere or when a vendor routes a message through a server in another country, we make sure the transfer happens in a way the person would reasonably expect.
Standard safeguards mean data sent abroad goes to places that offer meaningful protection, either under recognized privacy frameworks or under our own careful agreements rather than loose hand waves.
No matter where a server sleeps overnight, the care it receives is the same. Distance does not relax our standard, because a sleepless parent in another time zone carries a story just as precious as one next door.
Privacy practice should not sit frozen while the world moves. From time to time we revise this policy to reflect new tools, new laws or a lesson learned in the field. The date at the top of this page shows when the current version began.
Important changes that would affect how a past family is contacted will never arrive silently; we will reach out in advance in plain words so there is time to object or to ask a question first.
Questions, corrections, complaints and even cautious first contact are always welcome. CelluhDoulaServices LLC stands ready at CelluhDoulaServices LLC, direct@celludoulas.lol, and telephonically at +13313193606 during any hour a family needs a quiet answer.
This privacy policy is a promise we keep for every family who trusts us with their season of life.
CelluhDoulaServices LLC, 1353 S Sunset Dr, Kaysville - 84037-9688, United States (US).
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